Shipping, Returns and Refund Policy

Shipping Cost

We deliver for free for orders above $60. Orders below $60 will incur a delivery fee of $5. 

Shipping Schedule

We deliver island-wide, Tuesday - Sunday, 8am - 4pm. Our drivers will get in touch either through text message or phone call to let you know when we are on the way to you next. 

In the event where there is a delay in delivery due to vehicle breakdown or other unforeseen circumstances, our drivers will get in touch to notify you of the delay.

Shipping Standards

We take pride in ensuring our items remains fresh when delivered to you. Here are the steps we take:

  1. Ice packs in every meat packet 
  2. Items are cooled and stored in styrofoam boxes through our delivery
  3. Shelter from rain and heat to prevent spoilage 

 

Returns and Refund

Returns or Refund of items are only possible if:

  1. Item type is different as per order
  2. Item is completely unusable or expired
  3. Discrepancy in item weight is more than 100g as per order (before processing)

Items will not be refunded or exchanged if:

  1. Discrepancy in item weight is less than 100g as per order (before processing) 
  2. Item is not identical to product images

Please allow 1-3 working days for the return/refund to be processed.